Instagram Marketing Tool
 
 

peoplemap

Status

This is PeopleMap's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here. 

As always, if you are experiencing any issues with PeopleMap, don't hesitate to get in touch with us at  support@peoplemap.co and we'll get back to you as soon as we can.


April 23, 2018 10:02AM PDT

We're back!

We want to thank all of you for your kind notes and positive vibes during this time. We're proud to say that our community has the most supportive and understanding people on the internet. We're super lucky. Thank you!

Here's a recap of what's happened since the Instagram API changes on April 4, 2018:

  • Everyone's subscription was paused on April 4th. There were no billing charges from April 4 - 24, 2018. PeopleMap subscriptions will resume at end of day on Tuesday, April 24, 2018. Your billing cycle remains the same, so your next bill will be on the same day it usually is. A credit was added to your account for the outage, and it will be applied to your next bill.
  • We brought back our core features: Search, Lists, Campaigns, Analyze, and Stats.
  • However, with the new Facebook Privacy Policy, we removed Liking, Commenting, and Activity within PeopleMap, but you can still comment and like by using the jump link to Instagram.com (here's a walk-through and how we think this is NOT a dealbreaker).

Now that we're past this Facebook drama, we can get back to adding/improving features again. :)

Thanks again for your patience and please feel free to email us if you have any questions. 

Puno and Daniel
Founders of PeopleMap


April 18, 2018 12:42AM PDT

Partial Service Interruption

The Analyze button is available again! We're testing it now to make sure it's fully functional. Work continues on bringing the rest of the service back to 100%, but we're mostly there, so we're updating the status to a partial service interruption.


April 16, 2018 11:22AM PDT

Major Service Outage

This weekend, we have made a lot of progress with Analyze, but we need to run additional tests to ensure PeopleMap is ready to handle everyone's requests. It should be back online this week! Stay tuned. 


April 13, 2018 11:59PM PDT

Major Service Outage

Hello everyone! You can now import and add to Campaigns! We'll be working over the weekend on Analyze. Here's the current status of all features: 


April 12, 2018 11:59PM PDT

Major Service Outage

Quick update! You can now import spreadsheets into Lists. 


April 11, 2018 11:20PM PDT

Major Service Outage

Alrighty, made a lot of progress today! Thanks again for hanging in there and all the supportive emails. Those make us smile! 

Here's the current status: 

  • Available Your Stats
  • Available Search for users
  • Available Search for hashtags
  • Partially Available Viewing Profiles - working on displaying more posts 
  • Partially Available Lists - working on importing from spreadsheet
  • Partially Available Campaigns - working on adding and importing from spreadsheet
  • Working on Analyze
  • Removing Followers and Following on Profiles - New Facebook Privacy Updates
  • Removing Comment and Liking - New Facebook Privacy Updates
  • Removing Goals and Activity in Stats - New Facebook Privacy Updates 

April 10, 2018 10:56PM PDT

Major Service Outage

Hello everyone! Some of you may have started to get Campaign notifications. We are actively work and testing this feature right now, but it's not 100% up yet. Will update more tomorrow! 

Thanks again for your patience,
Puno and Daniel


April 9, 2018 3:56PM PDT

Major Service Outage

Hello everyone! We've got a lot of features coming back online today. We want to reiterate that you MUST have an Instagram Business Profile to use PeopleMap. Here is a guide that walks through all the benefits, how to switch, and data we'll have access to. 

Here's the current status: 

  • Available Your Stats
  • Partially Available Search for users - prioritized Business accounts first 
  • Partially Available Search for hashtags - prioritized Business accounts first 
  • Partially Available Viewing Profiles - prioritized Business accounts first, profile pics are missing 
  • Partially Available Lists - prioritized Business accounts first, cannot add to lists yet
  • Working on Campaigns
  • Working on Analyze
  • Removing Followers and Following on Profiles - New Facebook Privacy Updates
  • Removing Comment and Liking - New Facebook Privacy Updates
  • Removing Goals and Activity in Stats - New Facebook Privacy Updates 

Since April 4th, we have migrated everyone to a Free Tier and will continue to do so until we have all major features back online. You will not be charged for using PeopleMap right now and when we are back online you should see credit for any downtime. 

Thank you for your patience and support during this time. We really appreciate it!
Puno
Co-Founder of PeopleMap


April 8, 2018 9:39PM PDT

Major Service Outage

PeopleMap is beginning to come back online! 

Here's what we have today:

  • Stats (not including Goals or Activity) are available now.
  • Your account's Profile Engagement Rate and Average Likes Per Post. With the new Facebook / Instagram Privacy Updates, we are removing Following and Followers. Instagram.com is only one click away! Just click the "open in new tab" icon () below the post to see the post on instagram.com

What we are working on next:

  • Campaigns. We don't foresee gaps in the campaign data during our downtime. However, you won't be able to get notifications of Campaign posts during this downtime. You can login at anytime to see past Campaigns.

What's new:

  • We want to reiterate that you MUST have an Instagram Business Profile to use PeopleMap. Here is a guide that walks through all the benefits, how to switch, and data we'll have access to. 
  • If you're a Brand and are paying Influencers for posts, make sure they follow these new conditions.
  • If you're an Influencer, read about what Brands have to do so that you'll be one step ahead.

Thank you again for all of your patience during this time! We really appreciate it! As we are rolling out these updates, everyone will continue to be on a Free Tier.


April 6, 2018 6:12PM PDT

Major Service Outage

We can't thank you enough for the kind emails and positive vibes during this process. That karma must be contagious because we've just been approved for full access of the Facebook Graph.

As we are digging through everything, here's what we know today:

  • You must have an Instagram Business Profile to use PeopleMap. This isn't really an issue as there are many benefits to switching. In fact, 75% of PeopleMap subscribers have already switched! Here is a guide that walks through all the benefits, how to switch, and data we'll have access to.

  • Removing Comments and Likes. Instagram completely removed the ability to comment and like on other accounts. We may still be able to comment and like on your own posts through PeopleMap. Unfortunately, moving forward, you will need to comment and like on Instagram.com. It's not ideal, but it's how we used to do it back in the day!

  • Working on Campaigns, Lists, Analyze, and Stats. We believe that we can get these back up and running, but we need to thoroughly test all fixes before they’re released to ensure they don’t affect other PeopleMap components or customers.

How much longer? We're still unsure, but we will be rolling out features in a few days. We'll know more over the weekend!

Just a reminder, we have migrated everyone's account to a Free Tier so you won't be charged for using PeopleMap during any downtime.


April 5, 2018 11:12AM PDT

Major Service Outage

This morning, we have started making progress and are in the process of bringing more of PeopleMap back online. Thank you for your patience! 

Want to help us?
One way to help speed up this process is by re-connecting your Instagram Business Profile on PeopleMap. 

IMPORTANT NOTE: Once you connect, nothing will change. It's super confusing, but that's all you can do at this point. Now that we have access to your Facebook data, we can start putting it back on PeopleMap.

Hold tight right now and thank you in advance for doing this.

Helps us a ton! 
Puno and Daniel
Co-Founders of PeopleMap

 

*If your business manager profile accounts are tied to a different facebook username and password, then refresh the PeopleMap page (to get the button back again) and connect again using the other Facebook username and password.

*If you are an admin, you can use your Facebook username and password.

 How to connect your Instagram Business Profile.

How to connect your Instagram Business Profile.


April 4, 2018 11:20PM PDT

Major Service Outage

With the recent Facebook privacy updates, Instagram implemented changes to their API without warning today. We're sorting through it right now. In the meantime, we have migrated everyone's account to a Free Tier so you won't be charged for using PeopleMap.

Here's what we know right now: 

  • Working on Lists. You will always have access to all of your lists and the ability to download them. You can login here to see them. Currently, you won't be able to look at a user profile (that's why they are all "Private) on PeopleMap, but you can click the jump link to see their account on Instagram.com. We're working on making those profiles visible again.
  • Working on Campaigns. Currently, we cannot track Influencer's posts. During this time, you will not receive notifications when an instagram account meets the conditions of your post (eg, when an influencer posts). We're working on this, but to be safe, you'll need to check the Influencer's account on Instagram.com or the app. For any past campaigns, you should still have access to past stats. If you want to export the stats, here's how. We're actively working on bringing Campaigns back and the fix will grab all past data so there won't be gaps from this down time. 
  • Removing Comments and Likes. Instagram completely removed the ability to comment and like on other accounts. We may still be able to comment and like on your own posts through PeopleMap, but that's not the "Grind" of the Mine & Grind. Unfortunately, moving forward, you will need to comment and like on Instagram.com. It's not ideal, but it's how we used to do it back in the day!
  • How much longer? We're not sure, but one way to help speed up this process is by re-connecting your Instagram Business Profile on PeopleMap. Login here. Note that nothing will change, but then we can start putting your data back!

We are terribly sorry for the inconvenience and understand that this is affecting your workflow. We're doing everything we can to fix this and once we have a better idea on timing we'll let you know here. Thank you for your patience in advance! 

Puno and Daniel
Founders of PeopleMap